bajle Privacy Policy — How We Handle Your Data

Last Updated: January 2026

This Privacy Policy ("Policy") applies to all users of the bajle platform accessible at https://bajle.bet and governs the collection, use, storage, and disclosure of personal information submitted to or collected by bajle in connection with your use of the platform and its services. By registering an account or using any part of the bajle platform, you confirm that you have read and understood this Policy and consent to the data practices described herein.

bajle takes its data protection obligations seriously. We collect only the personal information that is necessary to operate the platform safely, verify player identity, process transactions, and comply with our legal obligations. We do not sell your personal data to third parties, and we do not use your data for purposes beyond those stated in this Policy.

Your Data at a Glance

1. Information We Collect

bajle collects personal information in the following categories, depending on how you interact with the platform:

(a) Registration and identity data: full name, date of birth, mobile phone number, email address, and government-issued identification documents provided during account creation and KYC verification (such as a national ID card, passport, or driver's licence).

(b) Financial and transactional data: payment method identifiers (mobile wallet numbers for bKash, Nagad, Rocket, Upay; card details where applicable; bank account details), transaction history including deposits, withdrawals, wagers, and bonus activity.

(c) Technical and usage data: IP address, device type and operating system, browser type and version, session start and end times, pages and games accessed, bet history, and error logs generated during platform use.

(d) Communications data: the content of any messages, emails, or live chat transcripts exchanged between you and bajle's customer support team, including any complaints, dispute submissions, or feedback provided.

2. How We Use Your Information

bajle uses the personal information it collects for the following purposes, all of which are necessary to deliver a safe, compliant, and high-quality gambling service:

(a) Account management: to create, maintain, and administer your bajle account, including processing your registration, verifying your identity, updating your account details, and managing account closures or suspensions.

(b) Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, card payments, and bank transfers, and to maintain accurate financial records of all account activity.

(c) Legal and regulatory compliance: to fulfil our obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), counter-terrorism financing (CTF), and responsible gaming regulations, including reporting obligations where required by law.

(d) Platform security and fraud prevention: to monitor account activity for signs of fraudulent behaviour, unauthorised access, bonus abuse, collusion, or any other activity that constitutes a breach of our Terms & Conditions.

(e) Customer support: to respond to your enquiries, process complaints, resolve disputes, and communicate with you regarding your account, including updates to these policies or our Terms & Conditions.

3. Legal Basis for Processing

bajle processes your personal data on the following legal grounds:

(a) Contractual necessity: the processing of identity, financial, and account data is necessary to perform the contract between you and bajle — specifically, to provide you with access to gambling services, process your transactions, and manage your account.

(b) Legal obligation: certain data processing activities — in particular KYC verification, AML monitoring, and transaction record-keeping — are required by applicable law and we cannot offer you our services without conducting them.

(c) Legitimate interests: bajle processes certain technical and usage data on the basis of its legitimate interests in operating a secure platform, preventing fraud, improving service quality, and carrying out responsible gaming monitoring.

4. Sharing Your Information

bajle does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

(a) Service providers: bajle engages trusted third-party service providers to assist with payment processing, KYC verification, fraud detection, customer support software, and platform analytics. These providers are contractually bound to process your data only on bajle's instructions and in compliance with applicable data protection law.

(b) Legal authorities: bajle may be required by law, court order, or competent regulatory authority to disclose personal data. In such cases, bajle will disclose only the minimum data required to comply with the relevant obligation, and will endeavour to notify you where legally permissible.

(c) Business transfers: in the event of a merger, acquisition, or sale of all or part of bajle's business assets, your personal data may be transferred to the relevant successor entity. bajle will provide advance notice of any such transfer that materially affects how your data is processed, giving you the opportunity to exercise your rights before the transfer takes effect.

5. Cookies and Tracking Technologies

bajle uses cookies and similar tracking technologies to operate the platform effectively and to improve your experience. The following types of cookies may be placed on your device when you use the bajle platform:

(a) Strictly necessary cookies: these are essential for the platform to function and cannot be disabled. They include session authentication tokens, security cookies, and load-balancing cookies that ensure the platform operates correctly across your browsing session.

(b) Analytics and performance cookies: these help bajle understand how players interact with the platform — for example, which pages are visited most often, how long players spend on each section, and where technical errors are encountered. This data is aggregated and anonymised where possible and is used solely to improve the platform.

(c) Managing cookies: you may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair the functionality of the bajle platform and may prevent you from logging in or completing transactions.

6. Data Retention

bajle retains your personal data for as long as is necessary to fulfil the purposes described in this Policy and to comply with our legal obligations. In practice, this means that account data, KYC documentation, and financial transaction records are retained for a minimum period required by applicable AML and financial record-keeping regulations following the closure of your account. After the applicable retention period has expired, your personal data will be securely deleted or anonymised.

Where bajle processes your data on the basis of legitimate interests (for example, analytics data), we apply shorter retention windows commensurate with the purpose of the processing. Aggregated analytics data that cannot be linked back to an individual player may be retained indefinitely for platform improvement purposes.

7. Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by bajle. To exercise any of these rights, contact us at [email protected] with your registered account details and a description of your request:

(a) Right of access: you may request a copy of the personal data bajle holds about you, together with information about how that data is being used and with whom it has been shared.

(b) Right to rectification: if you believe that personal data bajle holds about you is inaccurate or incomplete, you may request that it be corrected or supplemented. bajle will action all reasonable rectification requests promptly.

(c) Right to erasure: in certain circumstances — for example, where your data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing — you may request the deletion of your personal data. Please note that erasure requests may be declined where retention is required by law.

(d) Right to restrict processing: you may ask bajle to restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed, or where you contest the legal basis for processing.

(e) Right to object: where bajle processes your data on the basis of legitimate interests, you have the right to object to that processing. bajle will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

8. Data Security

bajle implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, restricted access controls limiting data access to authorised personnel only, regular internal security reviews and vulnerability assessments, and secure data storage with encrypted backups.

While bajle takes all reasonable precautions to safeguard your personal data, no system of data transmission or storage can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bajle will notify affected players and, where required, the relevant supervisory authority within the timeframe prescribed by applicable law.

9. Third-Party Links and Services

The bajle platform may integrate third-party game software provided by studios such as Evolution Gaming, Pragmatic Play, Spribe, Ezugi, Microgaming, and NetEnt, as well as payment processing integrations with bKash, Nagad, Rocket, and Upay. While bajle selects its third-party partners carefully and requires them to maintain appropriate data protection standards, bajle is not responsible for the privacy practices of those third parties. Players are encouraged to review the privacy policies of any third-party service providers whose services they access through or in connection with the bajle platform.

10. Minors and Age Restriction

bajle's services are strictly restricted to individuals aged 21 and above. bajle does not knowingly collect or process personal data from individuals under the age of 21. If bajle becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted promptly and the associated account will be closed. If you believe a minor has registered on the platform, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

bajle reserves the right to update this Privacy Policy at any time. Where changes are material, bajle will notify registered players via their registered email address or through a prominent notice on the platform prior to the changes taking effect. Your continued use of the bajle platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this Policy periodically so that you remain informed about how bajle protects your data.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bajle handles your personal data, please contact our support team. We are available to assist players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh.

Email: [email protected] (plain text — not a clickable link). Our team aims to respond to all data-related enquiries within 5 business days.